Return Policy

At Odoise, we value your trust and satisfaction. That’s why we have a simple and clear return policy to make your shopping experience smooth and worry-free.

  • Eligibility for Return: You can return any unopened and unused product within 7 days of receiving it. The item must be in its original packaging and condition.

  • How to Start a Return: To start the return process, please contact our customer service team at Whatsapp [+92-370-6234601]. They will guide you on the next steps.

  • Refund Process: Once we receive your returned item, our team will inspect it. If everything is in order, we will process your refund within 2 business days. Refunds will be issued through the original payment method.

  • Exchange Policy: If you want to exchange a product, please follow the same steps as returns. Let us know the product you would like in exchange, and we’ll do our best to accommodate your request.

  • Non-Returnable Items: For hygiene reasons, we cannot accept returns for used products unless they are defective or damaged during delivery.

  • Make Video: Insure to record video of parcel opening. It may be demanded by our team.

Your happiness is our priority, and we’re here to help with any concerns. Thank you for choosing Odoise!